🚚 RideNova EV Shipping Policy

Welcome to the RideNova EV Shipping Policy.

At RideNova EV, we are committed to providing a smooth, reliable, and transparent delivery experience. This Shipping Policy explains our shipping process, delivery timelines, tracking information, shipping costs, and important details about receiving your electric bike, scooter, or accessories.

By placing an order with RideNova EV, you agree to the shipping terms outlined below.

🚚 Shipping Locations

RideNova EV currently ships products to eligible locations based on product availability and carrier service coverage.

Before placing your order, please ensure your shipping address is complete and accurate.

We are unable to deliver to:

• Incorrect or incomplete addresses
• Restricted delivery locations
• Addresses that cannot be verified

📦 Order Processing Time

After your order is successfully placed, our team begins processing your purchase.

Typical processing times:

Processing time may vary depending on:

• Product availability
• Manufacturer fulfillment
• Holiday periods
• High-demand seasons
• Order verification requirements

🚴 Shipping Times

Delivery times depend on your location, shipping method, and carrier availability.

Estimated delivery:

Please note that delivery estimates are not guaranteed.

Unexpected delays may occur due to:

• Weather conditions
• Carrier delays
• Transportation issues
• Customs processing
• Incorrect customer information

📍 Order Tracking

Once your order has shipped, RideNova EV will send tracking information to the email address provided during checkout.

You can use your tracking number to:

• Monitor shipment progress
• View estimated delivery dates
• Receive delivery updates

If you do not receive tracking information within the expected timeframe, please contact our support team.

💰 Shipping Costs

Shipping costs are calculated based on:

• Product size
• Product weight
• Shipping destination
• Available delivery options

Any applicable shipping charges will be displayed during checkout before payment is completed.

🔋 Electric Bike Battery Shipping

Electric bike batteries require special handling due to transportation regulations.

Shipping times may vary because batteries must follow specific safety requirements.

RideNova EV works with qualified carriers to ensure batteries are transported safely and responsibly.

📦 Delivery Inspection

When your order arrives, we recommend inspecting the package before accepting delivery.

Please check for:

• Visible shipping damage
• Missing components
• Packaging issues

If your shipment arrives damaged:

1. Take photos of the package and product.
2. Keep all packaging materials.
3. Contact RideNova EV immediately.

This helps us resolve shipping issues quickly.

❌ Lost or Delayed Packages

RideNova EV is not responsible for delays caused by shipping carriers after the package has been shipped.

If your package appears lost or delayed:

• Check your tracking information.
• Contact the carrier.
• Contact RideNova EV for assistance.

We will work with you and the carrier to help resolve the issue.

🏠 Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If an order is delayed or returned because of incorrect information, additional shipping fees may apply.

Please review your:

• Name
• Address
• Phone number
• Email address

before completing checkout.

🔄 Returns Related to Shipping

For information about returns, exchanges, and refunds, please review our:

Refund & Returns Policy

Shipping charges and return requirements may vary depending on the reason for the return.

📞 Contact RideNova EV

If you have questions about your shipment, please contact us:

RideNova EV

📧 Email: ridenovaev@gmail.com

📞 Phone: (336) 355-0390

🌐 Website: https://ridenova.shop/