RideNova EV refund and returns policy banner for electric bikes and scooters — Learn about the RideNova EV Refund and Returns Policy, including return eligibility, refunds, exchanges, warranties, and customer support for electric bikes and scooters.

Refund & Returns Policy

Welcome to the RideNova EV Refund and Returns Policy. This Refund and Returns Policy explains how returns, refunds, exchanges, damaged products, warranties, and cancellations are handled when you shop with RideNova EV. Please read this Refund and Returns Policy carefully before placing an order.

Eligibility for Returns

Most new and unused products may be eligible for return within 30 days of the delivery date, subject to the conditions below.

To qualify for a return:

The item must be unused and in its original condition.
All original packaging, manuals, accessories, keys, chargers, and documentation must be included.
The product must show no signs of excessive wear, damage, misuse, or modification.
Proof of purchase or your order number is required.

RideNova EV reserves the right to inspect all returned products before approving a refund.

Non-Returnable Items

The following items are generally not eligible for return unless required by applicable law:

Products showing signs of misuse, abuse, or accidental damage.
Products modified or altered after delivery.
Clearance, final sale, or closeout items (unless defective).
Gift cards.
Downloadable digital products.
Consumable items and replacement parts that have been installed or used.
Products returned without prior authorization where authorization is required by your return process.

Damaged or Defective Products

If your order arrives damaged or defective:

Contact RideNova EV within 48 hours of delivery.
Include your order number.
Provide clear photos of the product, packaging, and shipping label.
Do not discard the original packaging until your claim has been reviewed.

We will work with you to determine the appropriate resolution, which may include replacement, repair, or refund where applicable.

Refund and Returns Policy Process

To request a return:

Contact our customer support team.
Provide your order number and reason for the return.
Follow the return instructions provided by RideNova EV.
Carefully package the item to help prevent shipping damage.
Ship the package using the approved return instructions, if applicable.

Returns sent without following the provided return instructions may experience processing delays.

Refunds

Once your returned item has been received and inspected:

You will be notified of the approval or denial of your refund.
Approved refunds will be issued to the original payment method.
Processing times may vary depending on your financial institution or payment provider.

Original shipping charges are generally non-refundable unless the return is the result of our error or the product was received damaged or defective.

Exchanges

If you would like to exchange an item for another size, color, or model (where available), please contact our customer support team.

Exchange requests are subject to product availability.

Manufacturer Warranty

Many electric bikes and scooters sold by RideNova EV include a manufacturer’s warranty.

Warranty coverage, duration, and exclusions vary by manufacturer.

For warranty-related issues, customers may be directed to the manufacturer in accordance with the applicable warranty terms. RideNova EV will assist in facilitating communication where appropriate.

Return Shipping

Unless otherwise required by law or due to an error on our part:

Customers are generally responsible for return shipping costs.
Original shipping fees may not be refundable.
We recommend using a trackable shipping service and appropriate shipping insurance for valuable items.

Order Cancellations

Orders may be cancelled before shipment by contacting our customer support team as soon as possible.

Once an order has shipped, it may be subject to the standard return process instead of cancellation.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

RideNova EV is not responsible for delays or additional costs resulting from incorrect or incomplete shipping addresses provided during checkout.

Refused Deliveries

If a shipment is refused without prior authorization, any refund may be reduced by applicable return shipping charges, carrier fees, or other costs incurred.